Returns, Refunds and Customer Feedback at Cheam Flowers

Our Fresh Flowers Guarantee in Cheam

At Cheam Flowers, we are committed to delivering only the freshest, highest-quality flowers to our valued customers in Cheam and the surrounding areas. As a trusted local florist, we pride ourselves on supplying beautiful arrangements for households and businesses nearby. Your satisfaction is incredibly important to us, and our returns, refunds, and complaints policy is designed for peace of mind with every purchase.

Damaged-on-Arrival Policy

We take great care to ensure every bouquet leaves our shop in perfect condition. However, should your flowers arrive damaged or significantly wilted, we urge you to notify us promptly. Please contact us within 24 hours of receipt with photo evidence of the damage. Our team will assess the situation and arrange for a prompt replacement or refund, depending on your preference.

Freshness Window and Quality Commitment

Cheam Flowers guarantees that all our fresh flowers will last a minimum of five days from date of delivery, provided they are cared for according to our guidelines included with your bouquet. If your flowers do not meet this standard of freshness within that window, please contact us within five days of receiving your order. Notify us with clear, dated photographs so we can promptly address your concerns.

Refunds and Replacements

Your happiness is our top priority. If you are not satisfied due to freshness or damage on arrival, you can request either a full refund or a replacement arrangement. Depending on the situation and your preference, we will:

• Send a replacement bouquet to you or the original recipient at the earliest convenient date
• Issue a full or partial refund to your original payment method

Please note that the original floral arrangement may need to be returned to us, or we may issue specific instructions regarding disposal, depending on the issue at hand. Our customer support will guide you through the process to ensure minimal inconvenience.

How to Make a Complaint

We strive for excellence but know that sometimes things can go wrong. If you wish to lodge a complaint about any aspect of your experience with Cheam Flowers—including delivery, product quality, or customer service—please contact us right away. Provide your order details and a clear description of the issue, and we will work with you to resolve the matter fairly and efficiently. We aim to respond to all complaints within one business day and to resolve issues as quickly as possible, always with courtesy and care.

Trusted Local Florist Serving Cheam

Thank you for choosing Cheam Flowers as your local florist for fresh, beautiful blooms. We are dedicated to delivering excellence to homes and businesses in Cheam and beyond. Our team is always here to support you and ensure you are delighted with every order.