Cheam Flower Delivery: Comprehensive E-Commerce Terms & Conditions

Cheam Flowers Online Purchase Terms & Conditions

Introduction

Welcome to Cheam Flowers. These Terms & Conditions are intended to govern your use of our e-commerce website and your online purchases for flower delivery within Cheam and surrounding areas. By ordering from Cheam Flowers, you agree to comply with and be bound by these terms. Please read this document carefully before placing any orders. If you do not agree, please do not use our online flower delivery service.

Definitions

For the purposes of these Terms & Conditions, ‘Cheam Flowers’, ‘we’, ‘us’, or ‘our’ refers to the provider of the online flower delivery service in Cheam and surrounding areas. ‘You’ or ‘customer’ refers to the purchaser or user of our website. ‘Products’ means flowers and related items made available for purchase on our website.

Application of These Terms

These Terms & Conditions apply to all online customers placing an order with Cheam Flowers for flower delivery in Cheam and the nearby localities. These terms are governed by UK law and are intended to set forth both your rights and your obligations as a consumer.

Order Process

The process for placing an order for flower delivery in Cheam involves the following steps:

Selection: Browse and select your preferred bouquet or product from our website.
Product Customisation: Where available, choose the appropriate options, such as size, colour scheme, or additional gifts and complete any custom messages.
Add to Basket: Place your chosen items in the online shopping basket.
Checkout: Proceed to the checkout page and enter all required details, including recipient’s address, delivery date, and personal message.
Confirmation: Review your order for accuracy, then confirm your order and payment details.
Acknowledgement: You will receive an order acknowledgment by email which summarises your order. This email is confirmation that we have received your order, but does not constitute acceptance.
Acceptance: When your order is dispatched for delivery, you will receive a dispatch confirmation. At this point, a contract is formed between you and Cheam Flowers.

Please ensure all delivery information, including address and recipient details, are accurate. Cheam Flowers cannot accept responsibility for failed deliveries due to incorrect or incomplete information provided by customers.

Product Availability and Substitution

All flowers and arrangements offered for sale are subject to availability. As flowers are a natural product and subject to seasonal fluctuations, certain stems or varieties may not be available at the time of your order. In such cases, we reserve the right to substitute items with a similar style, quality, and value while striving to match the original specification as closely as possible. If a significant substitution is required, we will make reasonable efforts to notify you prior to dispatch.

Pricing

All prices displayed are inclusive of VAT, where applicable, and are stated in pounds sterling (£). Delivery charges will be clearly indicated during the order process before you finalise your purchase. We reserve the right to update pricing at any time, but this will not affect orders which have been accepted and paid for in full.

Payments

Cheam Flowers accepts the following methods of payment through our e-commerce website:

Major UK credit and debit cards
Other electronic payment options as displayed at checkout

All payments must be made at the point of order. Orders will not be processed or dispatched until full payment has been received and cleared. Please note that online card payments are processed securely and we do not retain your card details beyond what is necessary for the transaction.

Delivery Policy

Cheam Flowers offers online flower delivery services across Cheam and surrounding areas. Delivery is available on specified days and times as presented during the checkout process. We will make every reasonable effort to deliver your order on the chosen date, but cannot be held responsible for delays outside our control, such as adverse weather or traffic conditions.

Where delivery cannot be made for reasons beyond Cheam Flowers’ control (for example, if no one is present to accept the delivery and there is no safe place to leave the flowers), our driver may attempt to leave the flowers with a neighbour or in a secure location. A delivery note will be left for the recipient where applicable. If delivery proves impossible, we will contact you to arrange an alternative solution, which may include redelivery or collection.

Cancellations and Amendments

Should you need to cancel or amend your order, you must contact Cheam Flowers as soon as possible. Please note the following conditions:

Time Frame: Cancellations or amendments can only be accepted if received at least 24 hours before the scheduled delivery date. Beyond this window, orders may have already been prepared or dispatched and cannot be refunded or changed.
Non-Perishable Products: If you have ordered non-perishable items in addition to flowers, different cancellation rights may apply.
How to Cancel: Contact Cheam Flowers via the details provided on our website with your order reference and cancellation request.

If cancellation is accepted within the allowed period, you will receive a full refund by the same method used for payment. Once preparation or dispatch has begun, refunds cannot be issued for perishable flower orders.

Refunds and Returns

Cheam Flowers is committed to delivering fresh, high-quality flowers. In the unlikely event you are not satisfied with your order due to damage or quality issues on delivery, please contact us within 24 hours of receipt. You may be required to provide photographs of the flowers received to support any claim. Where appropriate, we will offer a replacement, partial refund, or full refund at our discretion.

Due to the perishable nature of flowers, returned products will not generally be accepted unless specifically requested by Cheam Flowers to inspect the issue. Return arrangements, if needed, will be discussed individually.

Customer Obligations and Responsibilities

You agree to use the Cheam Flowers website for lawful purposes only and within the bounds of these Terms & Conditions. You must provide accurate and up-to-date personal, payment, and delivery information. You must not use the website or its content in any way that causes damage to Cheam Flowers or impairs the availability or accessibility of the website.

Limitation of Liability

Cheam Flowers will not be liable for:

Any indirect or consequential loss or damage arising from any order, delivery, or service
Non-delivery or late delivery arising from circumstances outside our reasonable control (including but not limited to natural disasters, traffic delays, or issues with third-party couriers)
Failure or delay of delivery due to incorrect or incompletely supplied delivery addresses or instructions

Cheam Flowers’ maximum liability under any order shall not exceed the value of the goods ordered. Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

Intellectual Property

All content on the Cheam Flowers website, including but not limited to images, product descriptions, logos, and text, are the property of Cheam Flowers and are protected by applicable copyright and intellectual property laws. Unauthorised use of any such material is strictly prohibited.

Data Protection and Privacy

Cheam Flowers are committed to protecting your privacy and handling your personal information in accordance with the Data Protection Act 2018 and UK GDPR. By placing an order, you consent to the processing of your data for the purposes of fulfilling your purchase and delivering flowers. Full details of how we use and protect your data can be found in our privacy policy.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms, purchases, or the operation of Cheam Flowers’ online services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to Terms

Cheam Flowers reserves the right to update or amend these Terms & Conditions at any time without advance notice. The version of the Terms in force at the time you place your order will apply to your purchase unless any change is required to be made by law or governmental authority.

Other Important Information

These Terms & Conditions constitute the entire agreement between Cheam Flowers and the customer in relation to the purchase and delivery of flowers via our online store in Cheam and the wider area. If any part of these Terms is found to be unlawful, void, or unenforceable, that provision is deemed to be severable and does not affect the validity and enforceability of the remaining provisions.

If you have any concerns, questions, or queries regarding these Terms & Conditions, please refer to the contact information provided on our website for further assistance.

These Terms & Conditions apply to all Cheam Flowers customers using our online flower delivery service in Cheam and its surrounding areas.